Frequently Asked Questions

What kind of gel plate do you recommend?

I have used both Gelli Arts Plates and GelPress Plates. Both perform extremely well, are durable and reusable. I haven't tried to make my own gel plate but there are lot's of recipes on YouTube if you want to try making your own.

What kind of paper do you use on the gel plate?

I use photocopy paper, old book pages, music note sheets,  dressmaking pattern paper, wet strength tissue paper, teabag paper, deli paper, thin sketchbook paper (large sheets) and Seawhite of Brighton 170gsm A2 cartridge paper.

What kind of paint do you use on the gel plate?

I use acrylic paint. The brands I prefer are student grade ones. Amsterdam, Daler Rowney Graduate Acrylic amd Pebeo Studio Acrylics. If you need paint that has a longer drying time I recommend Golden open Acrylics.

How do you clean your gel plate and roller?

I use baby wipes, warm soapy water or if the marks on the plate are very stubborn baby oil removes marks. I usually soak my rollers in warm soapy water and allow to dry fully before using again on the gel plate.

What paint and paper works best for image transfer?

I like Amsterdam Black or Prussian Blue. Pebeo studio acrylics Payne's Grey has also worked. Copy paper works well or old book pages for image transfer. 

What are your favourite paint pens?

I like posca pens, I use lots of different colours and thicknesses. White, Fine 0.7 is my most used size. I like Signo Uni-Ball Gel pens to add gold or bronze details.

What kind of glue do you use for collage?

I mainly use Windsor & Newton Galeria Mat Medium. I also like Nori Paste and Yes Paste to glue heavier papers. Liquitex Heavy Gloss Gel Medium works well for gluing paper to cradleboard. 

Shipping

I have placed my order, how soon will I receive my painting?

Original paintings will be packed and shipped within 2 weeks though often they will arrive quicker than this.
 
In the UK pieces are sent by Royal Mail, Parcel Force or courier depending on size and weight.  Most UK deliveries arrive within 2 days from time of shipping. I will let you know as soon as your artwork is in the post. Please allow 7 working days in total from the point of despatch.

Can I collect my artwork from your studio?

Yes, please contact me to arrange. I live in Inverness.

Is Shipping included?

Free shipping worldwide. 

Can you ship internationally?

Yes, I can ship to most countries, although it will take longer to arrive depending on your location. 

Overseas shipments (outside the UK) may be subject to import duties and taxes according to the laws of the destination country. Any additional charges are at the customer’s expense. We have no control over these charges and accept no responsibility for additional charges.

 

Returns

What if my painting arrives and I don’t like it?

I want you to be fully happy with your new artwork so I offer a Buy-Back agreement.

If a painting is not as you expect, you have 14 days to contact me by email and request a refund. Once a return has been agreed, you are responsible for packing and arranging return delivery using the same service it was sent to you. Once the piece has been safely returned I will refund your payment within 14 days.

What if my print is damaged?

If you receive any prints that are damaged, please contact me within 7 days of receiving the goods and I will replace your print(s) and ship them free of charge.

What if my painting arrives damaged?

All work is carefully packed and wrapped. I do use recycled packaging as much as possible in my bid to reduce waste. If you receive a work that has been damaged in transit, please contact me within 7 days and if possible keep a photograph.

What about Overseas Returns?

At this time I am unable to offer a refund or return on any product(s) sent outside of the UK.