All my courses are hosted on a platform called Thinkific. You have to make an account with a the password in order to pay and to sign up for the course. Don’t forget your password, you will need it every time you want to sign in to the class.

The teaching platform that I host my courses on is called Thinkifik, they only allow for 1 currency option. I decided to opt for USD as my students are worldwide. If you are from the UK for instance, after you pay for the course the money will come out of your bank account in your currency i.e sterling. 

The course is an instant access class. You will be provided with access to all content immediately and can work through the content at your own pace.

The workshops are e-courses, hosted online, and members get an individual, private account to access all their classes.

All e-courses are self-study and self-paced. Paid classes have lifetime access (as per our terms of service, "lifetime" means for as long as our business is up and running). The videos are all prerecorded, so you can watch them whenever you want, and as many times as you wish. You may keep all content. Some videos are downloadable.

Once you are enrolled in the course I am unable to offer a refund. I encourage you to contact me if you have any questions about the course prior to signing up.

It is suitable for any one who wants to learn more about my mixed media art process. The combination of mixed media techniques will appeal to the beginner and more advance artist looking to broaden their range of skills. I encourage you to play, practise, explore and give yourself time to learn. 

Yes, you will need a good internet connection to view and/or download the video content for this course.

Yes, I encourage you to share all your questions and beautiful work in the private Facebook group You can also post your work on instagram, using the #susanmccreevyartist.

You will have to create an account on my hosting platform Thinkific. Once you have created your account, you pay for the class and have direct access if the classroom is already open. Take a note of the email address and your password so you don't forget them for your account, you will use this to sign in for your class. 

You get lifetime access to the classroom and videos. "Lifetime" technically means for as long as my business is up and running. You can watch the videos within the classroom as many times as you wish and the some of the videos are downloadable. Make sure that your internet connection allows you to smoothly stream high resolution videos online. Refunds will not be made after registration.

This course is filmed in English and I am unable to offer subtitles in a foreign language or closed captions for hearing impaired customers.

No. All sales are final and no refunds will be issued after you register, so please make sure you understand and agree to our terms of service and our privacy policy before signing up.

Don’t hesitate to contact me at susan@susanmccreevy.com if you have more questions!

Terms of Service

for online art classes

By registering to any of Susan McCreevy Artist's online classes, you agree to the following :

• All sales are final. There will be no refunds before, during or after class.

• Your registration gives you personal and individual access only. You will not share your classroom login with anyone, out of respect for your teacher, fellow participants and your own integrity.

• You will not display publicly or online, or share in any manner to other parties any part of the class, including the videos. All contents of the class are protected by copyright law.

• You have high-speed internet access as well as an up-to-date device and web browser to view class content, load pages containing multiple images and videos, with enough bandwidth to be adapted to viewing high resolution video streaming without any annoying interruptions or breaks in internet connections.

• I am not, under any circumstances, responsible for any incident, injury, loss or damage that may occur to you as you take the class. I advise you to get acquainted with any safety measures that the use of your supplies, tools and materials may require.

REFUND POLICY

• All sales are final. There will be no refunds before, during or after class. Therefore, make sure you agree to these terms and our privacy policy before signing up and read the frequently asked questions page for more information about the way my online classes work. I have done my best to provide all the necessary information for you to make an informed decision. Contact us for any other pre-sale question at susan@susanmccreevy.com No refunds will be made.

• In case you are having any difficulty accessing the class, contact me by email (susan@susanmccreevy.com). Please understand that an issue on my side would affect all users. If this is the case, I will do my best to resolve it as soon as possible and will keep you informed. If everything is running smoothly on my side, I may be able to offer helpful suggestions but I cannot take responsibility for your individual technical issues (which may be due to your internet connection, electronic device, web browser, cookie settings, interference of other applications, add-ons and plugins you may have installed etc.). I recommend watching the contents of the class on a desktop or laptop computer. No refunds will be made.

• I am not responsible for any malfunction or interruptions of service on the part of the website hosting platform, login service provider, video hosting platform, social media or your internet provider. No refunds will be made.

• If any unexpected life event prevents you from taking the class as you had planned, remember that you have lifetime access and that the class will still be available whenever you are ready. No refunds will be made.

ONLINE CLASS DELIVERY POLICY

• The online class is a paid service delivered online in a password-protected classroom website

• The class contents are composed of text, images, videos, audios and links, all of which are accessible directly from within the classroom site.

• An email with the login instructions will be sent to you when the class starts.

• This email will be sent to the email address you used upon registration.

• Our paid classes have "lifetime access". In this instance, the term "lifetime" means for as long as we are operating our business.

• You will also be invited to join an optional, private Facebook group where you can interact with your teacher and fellow classmates. Should you choose to join the group, you agree to comply with the guidelines posted in the group. As administrator, Susan McCreevy Artist reserves the right to refuse or cancel access to the Facebook group to any participant at any time, and to temporarily archive or permanently delete the group at any time.

• Access to the Facebook group is a free, optional bonus and is not, under any circumstances, part of the paid service described as "the online class".

• I am not responsible for any malfunction or interruptions of service on the part of the website hosting platform, login service provider, video hosting platform, social media or your internet provider.

• I reserve the right to modify or update the contents of the class at anytime.

• I reserve the right to change the classroom access login at anytime, in order to maintain the security of the website. In such cases you will be sent new login instructions by email within 48 hours.

YOUR PRIVACY

• You give permission for your email address to be added to my email list. I may send you information about my other classes and art-related content that I think may be of interest to you. We advise you not to click the Unsubscribe link as this would erase you from our database and would prevent us from sending you important information regarding your access to the class (such as login changes).

• You give permission to Susan McCreevy Artist to use any images you submit for class, whether on the classroom site, by email or in the Facebook group, to be used in any future class-related marketing or promotional strategies, online or offline. You will always be credited and will retain the rights to your work. If you want your images removed, please contact me at susan@susanmccreevy.com

• You give permission to Susan McCreevy Artist to use any testimonials you submit on the class’s feedback form, in the class comments, community forum or Facebook comments, to be used in any future class-related marketing or promotional strategies, online or offline. If you wish your testimonial to be anonymous or removed, please contact us at susan@susanmccreevy.com

• The online class may include contents provided by other contributors. These contents remain the sole property of their respective authors. Like all contents in our classes and our website, they are protected by copyright law.

CHANGES TO TERMS OF SERVICE

I may, at my sole discretion, modify or update these terms of service as well as my Privacy Policyand FAQ's time to time, and so I invite you to periodically review these pages. When I make changes to these terms, I will update the ‘last modified’ date at the bottom of this page. Your continued use of services following the posting of any changes to these terms means that you accept such changes.

These Terms of Service were last updated on August 25th 2022

Privacy Policy

This privacy policy describes how I collect and use the personal information you provide on my website. By accessing and using my website, you indicate your agreement to this privacy policy.

Please read these terms carefully. 

Information I collect

I collect information from you when you subscribe to my email list to receive news and be informed of my classes, when you register for a course, respond to a survey or fill out a form (contact form, payment plan request etc.).

When subscribing or registering, you may be asked, as appropriate, your first and last name, your email address, your mailing address, your preferred language and your credit card information.

Like most website operators, I collect non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference and the referring site. I use this type of information to administer the site and provide the highest possible level of service to you.

The use of your Information

I use the information you provide

- to communicate with you about Susan McCreevy's Art and online classes,

- to improve my products, services and website,

- to process transactions.

Information sharing

I do share your information with trusted third parties who assist me in operating my website, conducting my business and servicing students and visitors, such as my payment processors (Paypal and Stripe), my email service processor, etc. These trusted third parties agree to keep this information confidential. I will never share your personal information with unrelated third parties.

I don’t store your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their own privacy policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

I will never sell or give away the information I collect to anyone other than to satisfy any applicable law, regulation, legal process or governmental request, as required by law.

Cookies

Cookies are small pieces of text sent to your browser when you visit a site. They serve a variety of functions, like enabling us to remember certain information you provide to me as you navigate between pages on the website. If you do not wish to have cookies placed on your computers, you should set your browser to refuse cookies. Certain features of my website, especially classes access, may not function properly without the aid of cookies. 

Children

I do not knowingly collect any information from anyone under 16 years of age. No personally-identifiable information should be given by visitors under 16 years of age without the prior written consent of their parent or guardian. 

Security

To protect your personal information, I take reasonable precautions and follow industry best practices to make sure it is safely kept.

But no Internet data exchange can be guaranteed to be fully secure. While I make every effort to protect your personal information, you acknowledge that the personal information you voluntarily share with me could be accessed by a third-party. You agree that I am not responsible for any intercepted information shared through my site without my knowledge or permission. Additionally, you release me from any and all claims arising out of or related to the use of such intercepted information in any unauthorized manner.

Website links

My website contains links to third-party websites and plug-ins (including Pinterest, Youtube, Facebook and Instagram). When data is collected in this way, its processing is governed by the privacy policy of the respective social media platforms.

Your  images

You give permission to Susan McCreevy Artist to use any images you submit as a participant in my online classes, whether on the classroom site, by email or in the Facebook group, to be used in any future class-related marketing or promotional strategies, online or offline. You will always be credited and will retain the rights to your work. If you want your images removed, please contact me at susan@susanmccreevy.com

Unsubscribe

You can unsubscribe at any time by clicking the “unsubscribe” button at the bottom of my emails or by contacting me at susan@susanmccreevy.com

Data retention

I will retain your information for as long as you wish to be registered to my mailing list and as long as your customer account is active and you have not otherwise requested us to delete your information.

If you’ve registered for one of my classes, I’ll keep your information for at least 10 years in accordance with UK laws.

Privacy Policy changes

I reserve the right, at my sole discretion, to update my privacy policy, in particular to be in conformity with the law. I encourage you to periodically review my terms to stay informed of my updates.

This privacy policy was last updated on August 25th, 2022